Last updated: November 19, 2025
At Greygifts, safeguarding your privacy is essential to our commitment to providing thoughtful, handcrafted furniture and home décor products. This policy outlines, in clear and comprehensive language, the types of data gathered, how we utilize that data, with whom we share it, and the security measures applied when you engage with or make a purchase at https://eguttedltd.com. This notice applies to customers located in the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
1. Data Gathered and Obtained
Data You Provide Directly
When engaging in a transaction for our handcrafted wooden furniture or custom designs or setting up an account, Greygifts collects your full name, email address, physical shipping and billing locations (critical for large item delivery), telephone number, and detailed transaction records (including specific furniture models (e.g., dining table, nightstand, bookshelf, bench) purchased, pricing, order identifiers, and tracking status). Greygifts ensures payment security by never storing full credit card numbers or CVVs—all financial processing is securely handled by trusted external payment processors such as PayPal (and any other payment providers we may enable in the future).
When you communicate with our support team, Greygifts records the content of those messages and any supporting documents or photos you submit (for example, images of your installed furniture, delivery issues, or custom requests). If you establish a registered account, Greygifts stores your login email, a secure encrypted password, and your personal configurations.
Data Collected Automatically
As you navigate our digital storefront, Greygifts automatically records your IP address, browser and device specifications, operating system, the previous website visited (referring URL), general geographical area (city/region), pages you viewed, duration of visit, click pathways, items added to your basket, and your specific interest in our home furnishings, storage solutions, and design styles. This tracking is achieved through the use of cookies, tracking pixels, and analytics tools that are essential for the platform’s reliable operation and continuous optimization (including, for example, Google Analytics).
Data from Trusted Third Parties (When Applicable)
If your visit originates from a marketing campaign or social media promotion, Greygifts might receive limited metrics (e.g., which specific advertisement or link was clicked) to help evaluate content performance. Greygifts does not purchase personal data from data brokers.
Information Pertaining to Minors
Greygifts does not knowingly compile personal information from children under the age of 13 (or the required minimum age in your jurisdiction). If you suspect a child has provided personal details, please notify us at support@greygifts.co immediately so Greygifts can promptly remove that data.
2. Utilization of Data
Fulfilling Orders and Providing Services
Greygifts uses your data to confirm purchases, process financial transactions, coordinate the logistics and safe and timely delivery of your furniture items (often involving specialized carriers), issue transit notifications, and manage any returns, exchanges, or warranty claims.
Customer Support and Service
Greygifts relies on your information to accurately respond to inquiries, investigate reported issues, and continuously refine the overall quality of our assistance, consistent with our founder’s focus on clear communication.
Personalization and Platform Enhancement
Greygifts keeps track of your preferences and analyzes how our furniture collections and site features perform over time. This helps us resolve technical issues, design superior future features, and offer relevant product recommendations that align with your home décor and design interests.
Marketing Communications (Subject to Consent)
Greygifts will distribute marketing newsletters or promotional offers only if you have explicitly chosen to receive them. You retain the right to opt out at any point using the unsubscribe link found in every email or by contacting support@greygifts.co.
Security and Legal Compliance
Greygifts utilizes information to safeguard against fraudulent activities, maintain the security of the website, enforce our stated policies, and fulfill any necessary legal or financial reporting obligations under applicable laws.
Data Retention Schedule
Transaction and invoicing records are maintained for a period of up to six years (to comply with accounting, tax, and warranty mandates). Support correspondence may be retained for up to two years. Marketing consent remains active until you request to unsubscribe. Analytical data is typically kept for 14–26 months (depending on the tool used). Data may be kept longer if mandated by law or necessary to resolve legal disputes; otherwise, it is securely deleted or rendered anonymous.
Legal Grounds for Processing (EU/UK)
Where the EU General Data Protection Regulation (GDPR) or UK GDPR applies, Greygifts processes personal data based on the necessity to execute a contract (your order), for our legitimate business interests (operating, enhancing, and protecting our services—while balancing this against your rights), with your explicit consent (for marketing and non-essential cookies), and to meet legal requirements. Greygifts does not employ purely automated decision-making processes that result in legal or similarly significant effects on you. We aim to comply in good faith with applicable data protection laws, but this Policy is not legal advice and our obligations may vary depending on your location and our business activities.
3. Disclosure of Information
Greygifts never sells or rents personal data to third parties. Data is shared strictly with reliable external entities who are obligated to maintain security and confidentiality, using the data solely to execute services on behalf of Greygifts, such as:
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Payment Processors (e.g., PayPal and any other payment providers we may integrate)
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Logistics and Delivery Carriers (e.g., specialized freight services and local furniture couriers)
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Operational Service Providers (for secure web hosting, cloud storage, customer email delivery, traffic analytics such as Google Analytics, and where enabled, advertising or remarketing tools to help us reach interested audiences)
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Advisers and Consultants (for necessary accounting or legal counsel)
Regulatory and Safety Requirements
Should regulatory mandates require it—or if disclosure is essential to safeguard rights, safety, or prevent fraud—Greygifts may furnish information to appropriate authorities.
Corporate Restructuring
In the event Greygifts undergoes an acquisition, merger, or asset sale, your personal information may be transferred to the new owner under the same strict privacy protections detailed here.
4. Data Protection Protocols
Greygifts secures your information using industry-standard protocols, including TLS/SSL encryption, secure server infrastructure and strict access controls, regular security evaluations, and limiting staff access to only those who have completed privacy training. While we enforce strong safeguards, it is important to understand that no system connected to the internet can guarantee 100% security.
5. Your Rights as a Data Subject
All individuals may request a copy of their held data, seek correction of inaccurate details, ask for erasure where legally permitted, limit or object to specific uses, and revoke consent to marketing at any point (you will still receive essential service emails related to your order/shipping). To exercise these rights, please contact support@greygifts.co. Greygifts may request identity verification and aims to respond promptly, typically within 30 days (extensions may apply as permitted by law).
United States (Certain State Privacy Laws)
Depending on your U.S. state of residence, you may have additional rights under state consumer privacy laws (for example, in states such as California, Virginia, Colorado, and others where such laws are in force). Subject to the scope and applicability of those laws, these rights may include:
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Right to confirm whether Greygifts is processing your personal data and to access that data
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Right to request correction of inaccuracies in your personal data
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Right to request deletion of certain personal data, subject to legal exceptions
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Right to obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format
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Right to opt out of certain types of processing, such as targeted advertising, sale of personal data (if any), or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you
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Right to appeal our decision if we decline to take action on your request, where such an appeal right is provided under applicable law
Greygifts does not sell your personal data in exchange for money. If you wish to exercise any state-specific rights or opt out of certain processing, please contact us using the details below.
European Union & United Kingdom (GDPR/UK GDPR)
Where the GDPR/UK GDPR applies, you possess rights of access, correction, deletion, data portability, restriction of processing, and objection, as well as the right to withdraw consent where processing is based on consent. You may also direct any complaints to your local Data Protection Authority.
Canada (PIPEDA)
You may access and rectify your personal details and withdraw consent, provided there are no conflicting legal or contractual limitations.
Australia (APPs)
You are entitled to access and correct personal data and may submit a complaint to the Office of the Australian Information Commissioner (OAIC) if concerns regarding our handling of data are not adequately addressed.
6. Cookie Usage
Cookies assist the site in functioning reliably (handling the shopping cart, checkout, login features), recalling your preferred settings, analyzing website performance, and—where required by law and with your permission—displaying more relevant advertisements.
You have the ability to manage cookies through your web browser settings (blocking, deleting, or limiting them). Be aware that blocking certain essential cookies may impair website functionalities such as the shopping cart and checkout. In jurisdictions where legally mandated, Greygifts uses a prominent cookie banner or equivalent mechanism to allow you to accept or reject non-essential cookies and, where available, modify your choices later.
7. Global Data Transfers
Your data may be securely stored or processed on servers located in the United States (for example, in data centers situated in or near Virginia or other U.S. regions) or other countries where our service providers operate. For customers residing in the EU, UK, Canada, and Australia, this may involve transferring data outside of your country of residence. Greygifts seeks to ensure these transfers are protected using approved safeguarding mechanisms, such as Standard Contractual Clauses (SCCs) or other region-specific compliant tools, where required by law.
8. Additional Details for Transparency
User-Generated Content
If you submit product evaluations or upload accompanying images (e.g., photos of installed furniture), that content may become publicly visible on the website. We advise against posting sensitive personal information in public areas.
Third-Party Site Links
Our website may feature links directing to external sites. These sites operate under their own independent privacy practices; please ensure you review their respective policies before providing any personal data.
Handling Sensitive Data
Greygifts does not intentionally collect or process sensitive personal data (such as precise geolocation, biometric data, or information revealing racial or ethnic origin) unless required for a specific purpose and permitted by applicable law. Where local law requires consent for processing such data, we will seek that consent beforehand.
Notice at Collection (Summary)
Over the past 12 months, Greygifts has collected identifying information (name, email, address, phone), commercial records (order history, furniture purchases), internet and network activity (pages viewed, interactions), and approximate geolocation (city/region). Data sources include information you provide directly, information generated by your use of our website (via cookies/analytics), and information from promotional platforms to track campaign effectiveness. The purposes and retention periods are described in Sections 1 and 2 above. Greygifts confirms it does not sell this data in exchange for monetary consideration.
9. Policy Amendments
Greygifts may revise this policy to adapt to changes in our services or legal requirements. When updates occur, the “Last updated” date at the top of this document will be changed. If the revisions are substantial, Greygifts may also notify you via email (where allowed) or by displaying a prominent notice on the website.
10. Contact Information
If you have inquiries regarding this Privacy Policy or the handling of your personal data, please reach out to Greygifts:
Address: 885 Maria St, Memphis, TN 38122
Phone: +1(312) 736-8124
Email: support@greygifts.co
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST